RMS DOES NOT CARE!!! SO FRUSTRATING

I am really annoyed and frustrated with RMS!! I lodged a complaint mid August regarding my utilities bill. I have sent them everything they requested from my side and nobody has bothered to attend to my query. I have been calling and sending emails, still nothing! You'd laugh if you would look at my emails to them because i am basically talking alone! No one even bothers to attend to my emails. Whenever i call, i am told that Christine Hayes is the only person who deals with these queries and that they will tell her to get back to me. Till today, i have heard nothing from her!!! I am frustrated and annoyed of all this! I just need someone to investigate my gas consumption. It's way too high for someone who lives alone and who only uses the gas for the geyser mostly. I might be wrong but i obviously need an expert to come check my gas metre box and prove me wrong, that's all i want. I never thought i would resort to HelloPeter for anything, but i have no choice!! Can you please assist me URGENTLY!!!!! I had hoped this would be resolved before September even!!!