1 reviews | Active since Jan 2024
RMS are ****mers!
This metering company is a ****mer! They have been overcharging me for units I am not using! For December they charged me R2500 for water and electricity and I live alone, don’t have much appliances and switch off my geyser. Mind you, i was not at my apartment from 16 December - 02 January but my statement says that water and electricity was used. In January they charged me R3000 for water and electricity. When I contacted them they say they will investigate and that I’m the problem and need to manage my usage. They are rude and useless! I’m currently sitting with a -900 water and electricity bill of units I did not use and no electricity. They are refusing to switch my power back on without payment. I don’t understand why Balwin Property makes use of this useless metering company!
We sincerely apologize for any inconvenience caused.
Upon reviewing your account and water usage, it was observed that meter readings are generated by a smart meter every hour. The consumption pattern indicates a steady water usage both day and night.
This suggests the possibility of a leak within your unit, and we will be in touch to guide you on resolving this issue.
Unfortunately, according to the by-laws, consumers would be responsible for charges in case of water wastage or leaks.
We sincerely apologize for any inconvenience caused.
Upon reviewing your account and water usage, it was observed that meter readings are generated by a smart meter every hour. The consumption pattern indicates a steady water usage both day and night.
This suggests the possibility of a leak within your unit, and we will be in touch to guide you on resolving this issue.
Unfortunately, according to the by-laws, consumers would be responsible for charges in case of water wastage or leaks.