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Phindy M
1 reviews | Active since Sept 2018
19 Dec 2018, 17:20
*********** people - Ridiculous Billing
One day your electricity bill is -R22.00 the next day is -R2000. Their explanation was "it's the gas billing since occupation". What The hec**** Why was I not billed per usage, same as they do with electricity, NO ANSWER!!
This company is seriously the worst thing that has ever been invented. I'm mad as hell!! And then they switch off the electricity, and request you do a "payment arrangement". When you try to do that, they do not answer the call centre number, until you short out of airtime!!
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Replies (1)
Remote Metering Solutions (RMS)'s replyOfficial
20 Dec 2018, 09:41Hi PhindyMosia
Thank you for your review.
Communication was sent out to residents regarding the gas billing and what to expect.
We have had representatives onsite to explain that gas will be back billed and that this was not within our control, but rather due to installation issues.
In an attempt to accomodate the residents' budget, a payment arrangement option was offered and is still available because we understand that it is not always possible to pay for all the gas you used when you moved in until now.
Please contact the call centre for further assistance.
Kind regards,
The smrt!Wallet Team
Thank you for your review.
Communication was sent out to residents regarding the gas billing and what to expect.
We have had representatives onsite to explain that gas will be back billed and that this was not within our control, but rather due to installation issues.
In an attempt to accomodate the residents' budget, a payment arrangement option was offered and is still available because we understand that it is not always possible to pay for all the gas you used when you moved in until now.
Please contact the call centre for further assistance.
Kind regards,
The smrt!Wallet Team
Remote Metering Solutions (RMS)'s reply20 Dec 2018, 09:41
Official
Hi PhindyMosia
Thank you for your review.
Communication was sent out to residents regarding the gas billing and what to expect.
We have had representatives onsite to explain that gas will be back billed and that this was not within our control, but rather due to installation issues.
In an attempt to accomodate the residents' budget, a payment arrangement option was offered and is still available because we understand that it is not always possible to pay for all the gas you used when you moved in until now.
Please contact the call centre for further assistance.
Kind regards,
The smrt!Wallet Team
Thank you for your review.
Communication was sent out to residents regarding the gas billing and what to expect.
We have had representatives onsite to explain that gas will be back billed and that this was not within our control, but rather due to installation issues.
In an attempt to accomodate the residents' budget, a payment arrangement option was offered and is still available because we understand that it is not always possible to pay for all the gas you used when you moved in until now.
Please contact the call centre for further assistance.
Kind regards,
The smrt!Wallet Team