KM
Khomotso M
1 reviews | Active since Jun 2020
10 Jun 2020, 15:17
*******
The electricity in our complex s crazy. I bought 500 on the third of June today m on 5rands I only use the stove, fridge and TV during the day m at work till 5 I leave home at 6 I come back around 6.. And before this on the 23rd of May I paid 500 again on the 3rd I got home to no electricity I had to recharge but honestly can I really consume 1000 electricity in 12days.. This is a ******* of a company my advise to anyone looking for a place to stay is they should find out first who is supplying electricity if its rms they won't enjoy their stay in the complex
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Replies (6)0
Replies (6)
Remote Metering Solutions (RMS)'s replyOfficial
10 Jun 2020, 16:44Dear K****tso, thank you for taking the time to let us know of you concerns. Can you please advise which unit number and complex name / building name you are referring to. We will investigate this immediately as we are not allowed to bill you anything other than the tariffs stated by NERSA (National Energy Regulator of South Africa). Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply10 Jun 2020, 16:44
Official
Dear K****tso, thank you for taking the time to let us know of you concerns. Can you please advise which unit number and complex name / building name you are referring to. We will investigate this immediately as we are not allowed to bill you anything other than the tariffs stated by NERSA (National Energy Regulator of South Africa). Best Regards Antoinette
KM
Khomotso M's updateReviewer Update
10 Jun 2020, 18:29I stay in tamboti @Riverside view unit A06 this is not my 1st complaint about electricity n nothing was done in my 1st complaint.
KM
Khomotso M's update10 Jun 2020, 18:29
Reviewer Update
I stay in tamboti @Riverside view unit A06 this is not my 1st complaint about electricity n nothing was done in my 1st complaint.
Remote Metering Solutions (RMS)'s replyOfficial
11 Jun 2020, 09:25Dear K****tso, it has come to my attention that you seem to be using the incorrect reference number when making payments and therefore your payments were not allocated correctly. We will have to allocate them manually now. Unfortunately this comes at a penalty charge of R 30 per transaction. Please do ensure that you use the correct reference nr in future to avoid all this confusion and additional charges. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply11 Jun 2020, 09:25
Official
Dear K****tso, it has come to my attention that you seem to be using the incorrect reference number when making payments and therefore your payments were not allocated correctly. We will have to allocate them manually now. Unfortunately this comes at a penalty charge of R 30 per transaction. Please do ensure that you use the correct reference nr in future to avoid all this confusion and additional charges. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
11 Jun 2020, 09:26The reference you need to use is QF***1
Remote Metering Solutions (RMS)'s reply11 Jun 2020, 09:26
Official
The reference you need to use is QF***1
Remote Metering Solutions (RMS)'s replyOfficial
11 Jun 2020, 09:29The electricity meter switch off test was done as arranged with you and it shows that the meter only records what is going on in the unit as that is what it is dedicated to meter. To determine the cause of the increased consumption we would suggest checking the appliances or getting an external electrician to site that can assist with checking your geyser and appliances.
Best Regards Antoinette
Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply11 Jun 2020, 09:29
Official
The electricity meter switch off test was done as arranged with you and it shows that the meter only records what is going on in the unit as that is what it is dedicated to meter. To determine the cause of the increased consumption we would suggest checking the appliances or getting an external electrician to site that can assist with checking your geyser and appliances.
Best Regards Antoinette
Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
11 Jun 2020, 13:36Good day K****tso, We have gone through your questions and complaints logged with us and would like to address the high consumption charges you urgently seek assistance on. The meters installed on site are smart electricity meters which measures usage on an hourly basis. These readings are compiled into our system and bills every day’s usage one day in arrears (what you used yesterday is billed today). These electricity meters are installed on the main incoming cables for each unit. This means that the meter registers the total usage of the unit, it can’t determine “what” used the power (we can’t say if it is the fridge, the geyser, the TV or a heater as an example).
You can access ALL the billing information and the consumption graphs to manage your usage via the online dashboard: Link https://rms.remotemetering.net/residentialdashboard/ Username the email address as registered on the wallet Pin as received via SMS upon registration (resent today to the cell number registered on the unit).
For further questions please contact us on *** to get a quick response. Using social media to complain or raise queries causes a delay in the Helpdesk response time.
You can access ALL the billing information and the consumption graphs to manage your usage via the online dashboard: Link https://rms.remotemetering.net/residentialdashboard/ Username the email address as registered on the wallet Pin as received via SMS upon registration (resent today to the cell number registered on the unit).
For further questions please contact us on *** to get a quick response. Using social media to complain or raise queries causes a delay in the Helpdesk response time.
Remote Metering Solutions (RMS)'s reply11 Jun 2020, 13:36
Official
Good day K****tso, We have gone through your questions and complaints logged with us and would like to address the high consumption charges you urgently seek assistance on. The meters installed on site are smart electricity meters which measures usage on an hourly basis. These readings are compiled into our system and bills every day’s usage one day in arrears (what you used yesterday is billed today). These electricity meters are installed on the main incoming cables for each unit. This means that the meter registers the total usage of the unit, it can’t determine “what” used the power (we can’t say if it is the fridge, the geyser, the TV or a heater as an example).
You can access ALL the billing information and the consumption graphs to manage your usage via the online dashboard: Link https://rms.remotemetering.net/residentialdashboard/ Username the email address as registered on the wallet Pin as received via SMS upon registration (resent today to the cell number registered on the unit).
For further questions please contact us on *** to get a quick response. Using social media to complain or raise queries causes a delay in the Helpdesk response time.
You can access ALL the billing information and the consumption graphs to manage your usage via the online dashboard: Link https://rms.remotemetering.net/residentialdashboard/ Username the email address as registered on the wallet Pin as received via SMS upon registration (resent today to the cell number registered on the unit).
For further questions please contact us on *** to get a quick response. Using social media to complain or raise queries causes a delay in the Helpdesk response time.