SS
Siboniso S
1 reviews | Active since Jul 2014
29 Apr 2020, 15:38
Ridiculously expensive!!!
Last Saturday I loaded R1000 on my account, and today it’s the 4th day since I loaded but i received a message informing me that my balance is running low, current balance is R23,84. I wanna understand what happened l, I always load R1000 every month and sometimes I have to top up mid month.
Every time I call them, an agent picks up the call and try to assist, them hang up my calls.
We are a small family of 3, how on earth can water an electricity be that expensive in such a way that it takes 3 days to finish R1000.
Helpful (0)
Replies (11)0
Replies (11)
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 16:19Dear Sibo, thank you for highlighting this issue. Can you please send me your unit number and building name so that I can escalate your problem to the correct accountants. Looking forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 16:19
Official
Dear Sibo, thank you for highlighting this issue. Can you please send me your unit number and building name so that I can escalate your problem to the correct accountants. Looking forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
29 Apr 2020, 16:23Please also let me know, if you can remember, the call centre agents' names, that hung up on you as this it unacceptable!
Remote Metering Solutions (RMS)'s reply29 Apr 2020, 16:23
Official
Please also let me know, if you can remember, the call centre agents' names, that hung up on you as this it unacceptable!
SS
Siboniso S's updateReviewer Update
29 Apr 2020, 21:36Hi,
Thanks for the response, I did not get the name of the Agent, will do so next time. Today I even sent this complaint via the WhatsApp chat available, until now there is no response.
I am situated at Clubview, Village Unit 189, Centurion. Thanks
Thanks for the response, I did not get the name of the Agent, will do so next time. Today I even sent this complaint via the WhatsApp chat available, until now there is no response.
I am situated at Clubview, Village Unit 189, Centurion. Thanks
SS
Siboniso S's update29 Apr 2020, 21:36
Reviewer Update
Hi,
Thanks for the response, I did not get the name of the Agent, will do so next time. Today I even sent this complaint via the WhatsApp chat available, until now there is no response.
I am situated at Clubview, Village Unit 189, Centurion. Thanks
Thanks for the response, I did not get the name of the Agent, will do so next time. Today I even sent this complaint via the WhatsApp chat available, until now there is no response.
I am situated at Clubview, Village Unit 189, Centurion. Thanks
SS
Siboniso S's updateReviewer Update
29 Apr 2020, 21:37The Village, unit 189 in Centurion, Clubview
SS
Siboniso S's update29 Apr 2020, 21:37
Reviewer Update
The Village, unit 189 in Centurion, Clubview
Remote Metering Solutions (RMS)'s replyOfficial
30 Apr 2020, 10:21Dear Siboniso, our Helpdesk agent, Beauty, confirms that since yesterday both number we have aren’t reachable, But she will keep trying to connect with you. Can you please confirm your contact number?In the meantime, she will also send an email with an explanation.
We look forward to hearing from you soon! Antoinette
We look forward to hearing from you soon! Antoinette
Remote Metering Solutions (RMS)'s reply30 Apr 2020, 10:21
Official
Dear Siboniso, our Helpdesk agent, Beauty, confirms that since yesterday both number we have aren’t reachable, But she will keep trying to connect with you. Can you please confirm your contact number?In the meantime, she will also send an email with an explanation.
We look forward to hearing from you soon! Antoinette
We look forward to hearing from you soon! Antoinette
SS
Siboniso S's updateReviewer Update
30 Apr 2020, 10:39Hi, I only got 1 missed call this morning from you, my number is the one ending with 3038, thanks.
SS
Siboniso S's update30 Apr 2020, 10:39
Reviewer Update
Hi, I only got 1 missed call this morning from you, my number is the one ending with 3038, thanks.
Remote Metering Solutions (RMS)'s replyOfficial
30 Apr 2020, 11:27Dear Siboniso, Beauty will try and call you again on that number.
Remote Metering Solutions (RMS)'s reply30 Apr 2020, 11:27
Official
Dear Siboniso, Beauty will try and call you again on that number.
SS
Siboniso S's updateReviewer Update
11 May 2020, 13:02Hi.
I did speak to Beauty last week Tuesday, the 5th of May 2020. She told me she will log a call to the billing department and they will look in to this. I have been waiting for to hear from them since then.
Today I decided to call the office again, and they take me back to the same thing I know that I am being billed for water, we all know that. What I need to understand is why so much this month, can someone please tell me what is happening here????
I did speak to Beauty last week Tuesday, the 5th of May 2020. She told me she will log a call to the billing department and they will look in to this. I have been waiting for to hear from them since then.
Today I decided to call the office again, and they take me back to the same thing I know that I am being billed for water, we all know that. What I need to understand is why so much this month, can someone please tell me what is happening here????
SS
Siboniso S's update11 May 2020, 13:02
Reviewer Update
Hi.
I did speak to Beauty last week Tuesday, the 5th of May 2020. She told me she will log a call to the billing department and they will look in to this. I have been waiting for to hear from them since then.
Today I decided to call the office again, and they take me back to the same thing I know that I am being billed for water, we all know that. What I need to understand is why so much this month, can someone please tell me what is happening here????
I did speak to Beauty last week Tuesday, the 5th of May 2020. She told me she will log a call to the billing department and they will look in to this. I have been waiting for to hear from them since then.
Today I decided to call the office again, and they take me back to the same thing I know that I am being billed for water, we all know that. What I need to understand is why so much this month, can someone please tell me what is happening here????
SS
Siboniso S's updateReviewer Update
11 May 2020, 13:34The response:
The query was sent to billing and they advised that the reading this month were Estimates on an avarice of the past 3 months consumption, reason being there with Covid -19 the technician could not go to site to get the correct reading. However when it comes to the electricity consumption out meter calculate the consumption on usage based on the appliances used in the unit.
How can you calculate the consumption on usage based on the appliances used in the unit when you are not aware of the appliances on that Unit????? Are u guys taking advantage to of the Covid_19 that u charge us this much?????
The query was sent to billing and they advised that the reading this month were Estimates on an avarice of the past 3 months consumption, reason being there with Covid -19 the technician could not go to site to get the correct reading. However when it comes to the electricity consumption out meter calculate the consumption on usage based on the appliances used in the unit.
How can you calculate the consumption on usage based on the appliances used in the unit when you are not aware of the appliances on that Unit????? Are u guys taking advantage to of the Covid_19 that u charge us this much?????
SS
Siboniso S's update11 May 2020, 13:34
Reviewer Update
The response:
The query was sent to billing and they advised that the reading this month were Estimates on an avarice of the past 3 months consumption, reason being there with Covid -19 the technician could not go to site to get the correct reading. However when it comes to the electricity consumption out meter calculate the consumption on usage based on the appliances used in the unit.
How can you calculate the consumption on usage based on the appliances used in the unit when you are not aware of the appliances on that Unit????? Are u guys taking advantage to of the Covid_19 that u charge us this much?????
The query was sent to billing and they advised that the reading this month were Estimates on an avarice of the past 3 months consumption, reason being there with Covid -19 the technician could not go to site to get the correct reading. However when it comes to the electricity consumption out meter calculate the consumption on usage based on the appliances used in the unit.
How can you calculate the consumption on usage based on the appliances used in the unit when you are not aware of the appliances on that Unit????? Are u guys taking advantage to of the Covid_19 that u charge us this much?????
Remote Metering Solutions (RMS)'s replyOfficial
11 May 2020, 13:46Dear Siboniso, I will ask Helpdesk to explain to you again as we strict rules that we apply to calculate estimated consumption. I will let them get back to you with the details. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply11 May 2020, 13:46
Official
Dear Siboniso, I will ask Helpdesk to explain to you again as we strict rules that we apply to calculate estimated consumption. I will let them get back to you with the details. Best Regards Antoinette
SS
Siboniso S's updateReviewer Update
11 May 2020, 14:21All I need is an understanding of how u guys got to these numbers, it still does't make sense to me that I can spend R1000 of water on a 2 bedroom using in a complex, without a swimming pool, doing laundry 2 times a month, with a family of 2 plus 1 6 year old child.
These numbers do not add up. I have been paying a thousand since the first month I moved in here, on months that I rand out, it was around the 20th and would top up about R200 max.
This month suddenly I ran out in 3 days time after depositing a thousand rand. right now my account is sitting on R-121.19 this means I need a roughly a minimum of 1700 a month where the 1200 will be for water and the 500 will be for electricity.
make sense to me please, what is going on, share the formula used !!!!
These numbers do not add up. I have been paying a thousand since the first month I moved in here, on months that I rand out, it was around the 20th and would top up about R200 max.
This month suddenly I ran out in 3 days time after depositing a thousand rand. right now my account is sitting on R-121.19 this means I need a roughly a minimum of 1700 a month where the 1200 will be for water and the 500 will be for electricity.
make sense to me please, what is going on, share the formula used !!!!
SS
Siboniso S's update11 May 2020, 14:21
Reviewer Update
All I need is an understanding of how u guys got to these numbers, it still does't make sense to me that I can spend R1000 of water on a 2 bedroom using in a complex, without a swimming pool, doing laundry 2 times a month, with a family of 2 plus 1 6 year old child.
These numbers do not add up. I have been paying a thousand since the first month I moved in here, on months that I rand out, it was around the 20th and would top up about R200 max.
This month suddenly I ran out in 3 days time after depositing a thousand rand. right now my account is sitting on R-121.19 this means I need a roughly a minimum of 1700 a month where the 1200 will be for water and the 500 will be for electricity.
make sense to me please, what is going on, share the formula used !!!!
These numbers do not add up. I have been paying a thousand since the first month I moved in here, on months that I rand out, it was around the 20th and would top up about R200 max.
This month suddenly I ran out in 3 days time after depositing a thousand rand. right now my account is sitting on R-121.19 this means I need a roughly a minimum of 1700 a month where the 1200 will be for water and the 500 will be for electricity.
make sense to me please, what is going on, share the formula used !!!!