Ridiculous Rates
The rates we get charged at our estate don’t match the electricity consumption; the interesting thing is we lived in an estate before with the same providers and the rates seemed to be very fair. I would swear we are paying our neighbours’ electricity bill as well. I am very disappointed; I was excited to be served by RMS again.
Helpful (0)
Replies (6)0
Replies (6)
Remote Metering Solutions (RMS)'s replyOfficial
02 May 2020, 17:47Dear Marumo, thank you for getting in touch and raising this issue. Can you please advise me on you unit number and building/complex name? As soon as I have the info we can send a request to our Helpdesk team. Look forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply02 May 2020, 17:47
Official
Dear Marumo, thank you for getting in touch and raising this issue. Can you please advise me on you unit number and building/complex name? As soon as I have the info we can send a request to our Helpdesk team. Look forward to hearing from you. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
04 May 2020, 09:18Dear Marumo, hope you are well? Can you please advise me on your unit number and building / complex name so that I our teak can have a look in to this and get back to you?
Remote Metering Solutions (RMS)'s reply04 May 2020, 09:18
Official
Dear Marumo, hope you are well? Can you please advise me on your unit number and building / complex name so that I our teak can have a look in to this and get back to you?
Remote Metering Solutions (RMS)'s replyOfficial
04 May 2020, 09:20I have also sent you an e-mail :-).
Remote Metering Solutions (RMS)'s reply04 May 2020, 09:20
Official
I have also sent you an e-mail :-).
Remote Metering Solutions (RMS)'s replyOfficial
14 May 2020, 12:59Dear Marumo, our call centre has confirmed the following: "The query was resolved the switch of test was done with the tenant and conferred that the meter is billing correctly, further to that Dineo assisted the tenant on educating them how the dashboard works and how they can try to minimize the consumption. " Can you please confirm that the issue has been resolved?
Remote Metering Solutions (RMS)'s reply14 May 2020, 12:59
Official
Dear Marumo, our call centre has confirmed the following: "The query was resolved the switch of test was done with the tenant and conferred that the meter is billing correctly, further to that Dineo assisted the tenant on educating them how the dashboard works and how they can try to minimize the consumption. " Can you please confirm that the issue has been resolved?
's updateReviewer Update
14 May 2020, 14:02Education on the dashoard is so irrelevant, your rates are the issue. It still does not make sense to me that we consume 692 kw per month with our habits. You are ripping me off.
's update14 May 2020, 14:02
Reviewer Update
Education on the dashoard is so irrelevant, your rates are the issue. It still does not make sense to me that we consume 692 kw per month with our habits. You are ripping me off.
Remote Metering Solutions (RMS)'s replyOfficial
18 May 2020, 10:05Dear Marumo, our Helpdesk manager has sent you another e-mail requesting a date and time when we can do the switch-off test for you. Can you please advise? Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply18 May 2020, 10:05
Official
Dear Marumo, our Helpdesk manager has sent you another e-mail requesting a date and time when we can do the switch-off test for you. Can you please advise? Best Regards Antoinette