Ridiculous Electricity Charges
ismrt is a complete *******. I am fed up of paying ridiculous amounts for electricity. How can I be charged R896.44 in February and R1547.59 in March???? How is it possible for my bill to have doubled? I have a gas stove, no air conditioning, no heaters. How is it possible for my bill to be this high. When I call to query my account, I was asked to hold 4 times. The lady refused to let me speak to the manager. The service is absolutely pathetic.
Hi rowanna-pearl-veerasamy
Thank you for your review.
The smrt!Meter measures consumption and a reading is taken every 30 minutes. The consumption is then billed at the local council rates and tariffs to your smrt!Wallet.
We sent an email with the data graphs and information that also indicates that during a portion of the month in Feb, between 21 and 28 Feb, it seems that there was very little consumption indicative of no one being at home and only appliances like a geyser, fridge and or freezer consuming electricity.
Please go through the email with all the information and let us know how we could be of further assistance.
Kind regards,
The ismrt!Team
Hi rowanna-pearl-veerasamy
Thank you for your review.
The smrt!Meter measures consumption and a reading is taken every 30 minutes. The consumption is then billed at the local council rates and tariffs to your smrt!Wallet.
We sent an email with the data graphs and information that also indicates that during a portion of the month in Feb, between 21 and 28 Feb, it seems that there was very little consumption indicative of no one being at home and only appliances like a geyser, fridge and or freezer consuming electricity.
Please go through the email with all the information and let us know how we could be of further assistance.
Kind regards,
The ismrt!Team