TS
Tessa S
1 reviews | Active since Jun 2020
01 Jun 2020, 13:28
Ridiculous
Ismart is the most ridiculous service we can ask for. I live in a 1bed with my 2kids, we hardly us and any of our appliance. But the electricity bill is ridiculously ridiculous. I work from home and prior to COVID-19 I was okay with charging system. Now we are being charged tripleand when I call the call center their response is COVID-19 with is really madness. The same rules still apply in my household with regards to putting the geyser off and minimal. COVID-19 can not be everyone scape goat out of every situations.
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Replies (3)0
Replies (3)
Remote Metering Solutions (RMS)'s replyOfficial
01 Jun 2020, 14:27Dear Tessa, thank you for raising this concern. We are not allowed to charge you any rates / tariffs other than the ones approved by NERSA. May I please ask that you send me your unit number and building name so that I can get your account and assist you? Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply01 Jun 2020, 14:27
Official
Dear Tessa, thank you for raising this concern. We are not allowed to charge you any rates / tariffs other than the ones approved by NERSA. May I please ask that you send me your unit number and building name so that I can get your account and assist you? Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
01 Jun 2020, 15:20Thank you so much Tessa. We are on it! Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply01 Jun 2020, 15:20
Official
Thank you so much Tessa. We are on it! Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
03 Jun 2020, 15:41Dear Tessa, I understand from Beauty at our Help desk that she called you and explained how water is charged. Your concern is with the electricity that has increased and it cannot be because of Lock down and working from home as nothing has changed with your daily electricity usage. She asked that we do a switch off test to prove that we bill based on actual readings. The test will be done on Saturday between 9 and 10. Please advise if this is in order with you? Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply03 Jun 2020, 15:41
Official
Dear Tessa, I understand from Beauty at our Help desk that she called you and explained how water is charged. Your concern is with the electricity that has increased and it cannot be because of Lock down and working from home as nothing has changed with your daily electricity usage. She asked that we do a switch off test to prove that we bill based on actual readings. The test will be done on Saturday between 9 and 10. Please advise if this is in order with you? Best Regards Antoinette