Remote metering solutions / remmote metering problems?

Really the only power company who knows that they are behind on their payment allocations, have been informed that payment was made and then disconnects the power two days in a row while the payment that was already made and provided is still not allocated. And then they cannot explain why if everything on the account is added up is is less than what they actually deduct from our available funds. I cannot phone my power company daily to reconnect (and charge me for it) my power if it was indeed actually already paid,,,, this is ridiculous - BASIC business sense say that you will allocate payments prior to doing disconnections. We have been trying to find out why deductions do not add up but they keep referring us to the statement that does not add up in the first place.