AP
Ashfaaq P

1 reviews | Active since Jan 2019

07 Jan 2019, 15:29

Remote Metering Solutions *****!

Remote Metering Solutions has committed extreme *****! They have sent myself a notification that said our electricity is -352.17. I have bought R500 worth of electricity and the very same message came back that the United are -352.17. Yet again I purchased R500 with of electricity and the very same message was sent back that the units are -352.17. Yet again 2 more times this was done and yet the very same message sent back of the units being -352.17. This totals R2000.00 worth of electricity bought in January 2019 and yet the very same message sent back? This was done using the ismart wallet as per Remote Metering Solutions and yet still no feedback? No reflection of the transaction? I called the call Centre and they have asked for proof of purchase and it was sent immediately! If Andre is reading this, please ensure this is attended to ASAP! The complex is Birchwood Village. Kindly note the relevant escalation via the media will now commence.

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Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply17 Jan 2019, 08:23
Official
 The client service supervisor will contact you in due course to assist you. We are unable to assist you without more details. Thank you for raising the issue as we can only improve from your feedback – Kind regards, ismrt!Team