1 reviews | Active since Jul 2012
Refund not process 4 months after moving out.
I have moved out of my apartment in Feb from Stanley park and given notice in Jan. To date the services of iSmrt can still not process my refund after numerous sending of refund forms and emails to the billing and cancellation department. Disgusting and utterly useless customer service.
Hi bmill
Thank you for your email.
I went through our records and for some reason your cancellation form attachment is blocked.
I sent a digital link to you that will not require you to send through a form as an attachment, but rather an online cancellation link as an alternative method to send the information through to us in order for us to obtain the information we require to process your cancellation request.
I understand there is red tape and it can be frustrating; however we appreciate your patience thus far and will work hard to resolve this mater for you as soon as possible.
Kind regards
An ismrt!Team Member
Hi bmill
Thank you for your email.
I went through our records and for some reason your cancellation form attachment is blocked.
I sent a digital link to you that will not require you to send through a form as an attachment, but rather an online cancellation link as an alternative method to send the information through to us in order for us to obtain the information we require to process your cancellation request.
I understand there is red tape and it can be frustrating; however we appreciate your patience thus far and will work hard to resolve this mater for you as soon as possible.
Kind regards
An ismrt!Team Member
Hi bmill
Thank you for submitting your cancellation form online.
I have the info I need to submit this to our Finance Department for further processing.
For processing the cancellation, a R60 admin fee applies to closing the smrt!Wallet.
The calculated refundable amount will be calculated and paid out in due course.
As a PLUS point, we would like to highlight that RMS ismrt! is one of the few, if not the only, company that refunds a positive balance on a prepaid system.
Please let me know if there is anything else I can assist with.
Kind regards,
An ismrt!Team member
Hi bmill
Thank you for submitting your cancellation form online.
I have the info I need to submit this to our Finance Department for further processing.
For processing the cancellation, a R60 admin fee applies to closing the smrt!Wallet.
The calculated refundable amount will be calculated and paid out in due course.
As a PLUS point, we would like to highlight that RMS ismrt! is one of the few, if not the only, company that refunds a positive balance on a prepaid system.
Please let me know if there is anything else I can assist with.
Kind regards,
An ismrt!Team member
Hi bmill
The cancellation could not be processed, because we did not receive your cancellation form which is paramount in processing your cancellation request.
I am doing my best to assist in resolving this for you. I am able to do so now, after receiving the information I need to submit this information to our Finance Department.
By stating the process, my intention was not to "promote your business" as you stated, but I was merely trying to state the process in the cancellations procedure.
I apologise if my statement was perceived as antagonistic or negative. This was not my intention at all.
Kind regards,
An ismrt!Team member.
Hi bmill
The cancellation could not be processed, because we did not receive your cancellation form which is paramount in processing your cancellation request.
I am doing my best to assist in resolving this for you. I am able to do so now, after receiving the information I need to submit this information to our Finance Department.
By stating the process, my intention was not to "promote your business" as you stated, but I was merely trying to state the process in the cancellations procedure.
I apologise if my statement was perceived as antagonistic or negative. This was not my intention at all.
Kind regards,
An ismrt!Team member.