REFUND NIGHTMARE

I'm extremely irritated by not only the sevice from this company but the cancellation process. I cancelled my service with them because our complex had moved to another service provide and it's almost been 60 days since I requested cancellation and they refuse to refund me. I fail to understand how they are unable to refund me prepaid funds that I had topped up. This is my money and they fail to execute a simple refund. I want my money back!