R800 false debit

On 22 September 2017 I put in a recharge request as I usually would monthly, with an amount of R800. I was met with some technical error on both their recharge platforms. That is by USSD service on my phone and on their website. I then called them to report the error and the gentleman form there told me that he will fix it immediately. This he did and while on the line with him, I managed to recharge using my phone at which I loaded a quick and convenient R600.00.

The amount was debited from my account on that day if not the following. This was resolved at least I thought.

On 2 October 2017 to my surprise, there was an additional debit of R800.00. This is obviously not correct at all because I did not authorise this.

My main issue on this is that that debit has caused an inconvenience with my bank. My account is now overdrawn. My credit record is being affected here and RMS will not rectify that nor are they the ones taking the calls from the banks about this. In fact they have plain ignored me.

I want my money refunded and bank charges returned to me. I send this to you because I have had no reply from them and it is over 48 Hours that I send them this complain. Their turnaround is 24 hours