1 reviews | Active since Nov 2019
Poor customer service
I am really unhappy with the customer service delivery by SMRT Wallet with regards to their electricity. The company is very quick to switch off the electricity but non respondent to switch it back on even when they have the proof of payment way prior to the account being depleted.
Their WhatsApp channel used to reslove issues is worse than useless for a lack of a better word cause all they do is read your messages and ignore you. Today i just have had enough of this kind of trash treatment like i am begging for my electricity to be switched on, I HAVE ACTUALLY PAID FOR THEM TO STAY ON.
This is like the third time where electricity is switched off and i need to beg whoever is on the other line to switch it back on.
The customer service is really terrible for Etude flats and the RMS management needs to look into this.
We struggled to trace you this morning, as you are not a registered user on the wallet.
Please could you direct message me on *** with your details so we can add you as a user.
The benefits for you if you are registered on our system is three fold:
1) You will receive text notifications when your wallet balance starts running low - giving you more that ample time to top up. You need never be disconnected! :-)
2) You would also be able to link your bank account to our system, allowing for instant top ups. Secure, Safe and more importantly Instant. There is so much EFT ***** out there the our client Codex Utilities does not allow our helpdesk to make fund allocations to wallets unless the money reflects in their account. We download bank statements multiple times a day, to allocate cleared funds, this is a painfully manual process.
3) Our Whats App service will recognize you, prioritize your message as a known user, instead of being bundled into the unknown senders list, which is downloaded once a day to sift through the spam and the real messages.
I hope this message is of value to you
We appreciate to hear when our users felt we failed, and we also appreciate it when resolved complaints is removed from Hello Peter (please) :-)
Regards
Lelani Dockel
Head of Residential
We struggled to trace you this morning, as you are not a registered user on the wallet.
Please could you direct message me on *** with your details so we can add you as a user.
The benefits for you if you are registered on our system is three fold:
1) You will receive text notifications when your wallet balance starts running low - giving you more that ample time to top up. You need never be disconnected! :-)
2) You would also be able to link your bank account to our system, allowing for instant top ups. Secure, Safe and more importantly Instant. There is so much EFT ***** out there the our client Codex Utilities does not allow our helpdesk to make fund allocations to wallets unless the money reflects in their account. We download bank statements multiple times a day, to allocate cleared funds, this is a painfully manual process.
3) Our Whats App service will recognize you, prioritize your message as a known user, instead of being bundled into the unknown senders list, which is downloaded once a day to sift through the spam and the real messages.
I hope this message is of value to you
We appreciate to hear when our users felt we failed, and we also appreciate it when resolved complaints is removed from Hello Peter (please) :-)
Regards
Lelani Dockel
Head of Residential