MS
Marshall S
1 reviews | Active since Jul 2019
09 Oct 2019, 18:24
Poor Client Service
Poor client service. Electricity has been off the whole day even after payment was made. No response at all.
Helpful (0)
Replies (1)0
Replies (1)
Remote Metering Solutions (RMS)'s replyOfficial
10 Oct 2019, 07:21Hi Marshall, Please be advised that EFT payments take 48hours to be allocated as it has to be manually loaded by our call centre staff once the money reflects in our account. We therefore urge our customers to top-up their smrt!Wallets via the dashboard and their registered cellphone devices. You should also top-up the moment you receive your low balance notification via SMS to prevent you from sitting without electricity. Please send your proof of payment to *** for the manual allocation of funds. Regards, the ismrt!Team
Remote Metering Solutions (RMS)'s reply10 Oct 2019, 07:21
Official
Hi Marshall, Please be advised that EFT payments take 48hours to be allocated as it has to be manually loaded by our call centre staff once the money reflects in our account. We therefore urge our customers to top-up their smrt!Wallets via the dashboard and their registered cellphone devices. You should also top-up the moment you receive your low balance notification via SMS to prevent you from sitting without electricity. Please send your proof of payment to *** for the manual allocation of funds. Regards, the ismrt!Team