1 reviews | Active since Aug 2018
Pathetic service from remote metering
On the 16th of August we made payment to to our remote metering account, it was allocated to the wrong apartment within you apartment block. Our landlord has asked that the that amount be reversed and allocated to our apartment and yet nothing has happened. I have now had to take more money out my pocket to switch my electricity back on that has been off since 9 am this morning as we were promised that the funds paid on the 16th will be allocated. yet my electricity is NOT back on. I will be claiming for all the food items that have gone off as i have 2 little mouths to feed and cannot feed then rotten food.
Hi Nishad
As per our discussions earlier. The bottom part of the slip contains valuable information that enables us to match your payment with what we see on our statements.
The proof of payment that was sent through to us, the bottom part was not visible.
The payment was not allocated to any other wallet, due to the incorrect or lack of a reference no. for the payment.
In order for us to allocate payments in time, please always make sure the payment reference is visible.
If the ATM does not allow you to enter the reference, please ensure that you keep the full receipt as that is your only proof of the payment.
Thank you for the payment and your assistance today to help us match your payment with our records.
Have a good day.
Regards,
The ismrt!Team
Hi Nishad
As per our discussions earlier. The bottom part of the slip contains valuable information that enables us to match your payment with what we see on our statements.
The proof of payment that was sent through to us, the bottom part was not visible.
The payment was not allocated to any other wallet, due to the incorrect or lack of a reference no. for the payment.
In order for us to allocate payments in time, please always make sure the payment reference is visible.
If the ATM does not allow you to enter the reference, please ensure that you keep the full receipt as that is your only proof of the payment.
Thank you for the payment and your assistance today to help us match your payment with our records.
Have a good day.
Regards,
The ismrt!Team
Hi Nishad
As per our discussions earlier. The bottom part of the slip contains valuable information that enables us to match your payment with what we see on our statements.
The proof of payment that was sent through to us, the bottom part was not visible.
The payment was not allocated to any other wallet, due to the incorrect or lack of a reference no. for the payment.
In order for us to allocate payments in time, please always make sure the payment reference is visible.
If the ATM does not allow you to enter the reference, please ensure that you keep the full receipt as that is your only proof of the payment.
Thank you for the payment and your assistance today to help us match your payment with our records.
Have a good day.
Regards,
The ismrt!Team
Hi Nishad
As per our discussions earlier. The bottom part of the slip contains valuable information that enables us to match your payment with what we see on our statements.
The proof of payment that was sent through to us, the bottom part was not visible.
The payment was not allocated to any other wallet, due to the incorrect or lack of a reference no. for the payment.
In order for us to allocate payments in time, please always make sure the payment reference is visible.
If the ATM does not allow you to enter the reference, please ensure that you keep the full receipt as that is your only proof of the payment.
Thank you for the payment and your assistance today to help us match your payment with our records.
Have a good day.
Regards,
The ismrt!Team