EK
Edwina K
1 reviews | Active since Jun 2020
22 Jun 2020, 09:45
Pathetic service
This is the most pathetic agency at all. I've logged multiple calls with Call centre, raised my issues on whatsapp. I am one individual staying in an apartment and the only thing consuming electricity day and night is my fridge. Phone charge and once or twice a week cooking cost me more than R200 a week. The cherry on the cake is when I went away for 5days and my electricity bill was R100, I've asked them to explain and to show me how this is possible but to no avail. I also asked them how do they measure my electricity usage different from any of my neighbors. I mean for one person to pay almost about R1000 electricity per month is pathetic......
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Replies (5)0
Replies (5)
Remote Metering Solutions (RMS)'s replyOfficial
22 Jun 2020, 09:56Dear Edwina, thank you for raising this issue with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channels. We recommend that you send an e-mail to *** / *** or send a Whatsapp to ***. Alternatively, you call us at ***. Please remember to include you unit number and building / complex name in the correspondence.
Remote Metering Solutions (RMS)'s reply22 Jun 2020, 09:56
Official
Dear Edwina, thank you for raising this issue with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channels. We recommend that you send an e-mail to *** / *** or send a Whatsapp to ***. Alternatively, you call us at ***. Please remember to include you unit number and building / complex name in the correspondence.
EK
Edwina K's updateReviewer Update
22 Jun 2020, 10:01Hi, thanks for your response, but did you read my complaint. I said I have raised the issue or issues multiple times?
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Edwina K's update22 Jun 2020, 10:01
Reviewer Update
Hi, thanks for your response, but did you read my complaint. I said I have raised the issue or issues multiple times?
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Edwina K's updateReviewer Update
22 Jun 2020, 10:01Seems like you have the same computerized response for all complaints.
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Edwina K's update22 Jun 2020, 10:01
Reviewer Update
Seems like you have the same computerized response for all complaints.
Remote Metering Solutions (RMS)'s replyOfficial
22 Jun 2020, 11:32Dear Edwina, I have read your complaint and wrote the response. I also took the initiative to notify our Helpdesk / Support staff of your issue. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply22 Jun 2020, 11:32
Official
Dear Edwina, I have read your complaint and wrote the response. I also took the initiative to notify our Helpdesk / Support staff of your issue. Best Regards Antoinette
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Edwina K's updateReviewer Update
22 Jun 2020, 14:42Hi Antoinette, I would like to know where do I view your response. The customer service help line is equally poor? I've read numerous complaints on Hello Peter, of which many are similar to mine. I my concern in logged today, this means how am I certain the issue will be addressed. Also do take note of me being absent from my apartment for almost 5 days and I still had to pay electricity? I do not understand.
EK
Edwina K's update22 Jun 2020, 14:42
Reviewer Update
Hi Antoinette, I would like to know where do I view your response. The customer service help line is equally poor? I've read numerous complaints on Hello Peter, of which many are similar to mine. I my concern in logged today, this means how am I certain the issue will be addressed. Also do take note of me being absent from my apartment for almost 5 days and I still had to pay electricity? I do not understand.