PATHETIC RMS

Since 2020, i have been experiencing issues with RMS, they dont update the daily usage, and the excuses are always the same. Its been 2 years and they still looking for new technology to solve the problem, they are ******* and ****s. Balwin uses them - still dont understand why - is there kick backs in place? I am a very upset customer and companies like this needs to be named and shamed.....they take us customers like a joke. The expect us to accept their meaningless excuses. 3 years later and this company still doesnt know what they doing. We pay them for a service, but we get nothing useful from them.