Pathetic customer service

By far one of the most challenging service providers. Wish it was possible to get less than one star to describe them accurately.

As stated on one of their previous responses on the numerous complaints made by other people : 1) You will receive text notifications when your wallet balance starts running low - giving you more that ample time to top up. You need never be disconnected!

This is untrue. They inform you once the account is so far in arrears that it is blocked. Leaving you unable to credit the account via the sms system.

The WhatsApp line is also unavailable just after their working hours leaving you unable to contact them for information. After two weeks the message has still not even been read.

They never answer their call center lines, leaving you to the mercy of an email complaint. Still after two weeks and three follow up emails no response.

I pity all that should work with them.