Pathethic

Still experience the same problem with this people. Fail to respond to my emails and expect me to be quiet a weeks after I raised my concern telling me the ticket will be closed and the problem will be solved.

3 weeks ago I had a surplus because my electricity account apparently went into a minus without my knowledge and without notification - then blamed their system for being faulty and that I had to pay minus amount and top up my electricity.

I asked over and over to identify the consumption of electricity from my unit, still they can't identify the mass electricity usage.

Do they think a person work for electricity.