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xavierloubser X

1 reviews | Active since Jul 2017

29 Sept 2017, 10:39

Overbilled for our water and sanitation with no intention of rectification

I have sent the following email to your accounts team but as I have read online, you don't respond to emails so I will try Hello Peter, maybe I will get lucky here!

I reside at A115 Die Hoewes Towers and saw on my statement that I was billed twice in the month of August for cold water and sanitation. What gives? Can you please rectify this ASAP!

Please sort this out as I am now at wits end. You guys really are ***********!

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Replies (4)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply29 Sept 2017, 11:28
Official

Dear XavierLoubser,

Thank you for making us aware of your complaint.

We went through your account. The billing was correct and is calculated with Council's inclining block rates.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

Kind regards,

The ismrt! Team

Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply29 Sept 2017, 11:28
Official

Dear XavierLoubser,

Thank you for making us aware of your complaint.

We went through your account. The billing was correct and is calculated with Council's inclining block rates.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

Kind regards,

The ismrt! Team

xX
xavierloubser X's update30 Sept 2017, 22:58
Reviewer Update
You are a bunch of *****. How can my cold water suddenly be double than what it was the previous months and the same goes for sanitation? Fix your mistakes because I have communication from your *********** company thay acknowledged there was a billing issue towars a bunch of clients and that you were going to rectify it. If my billing is correct, why bill cold water and sanitation twice?
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply01 Oct 2017, 13:27
Official

Dear XavierLoubser,

Kindly be advised that a consultant is attempting to contact you telephonically to resolve your complaint.

I also sent an email response today to your email address that we have on record.

Kind regards,

The ismrt! Team