Non cancellation

On 17 November '17 I sent an email requesting to be enlighten on how I go about cancelling my account.

Now throughout the year when I sent me proof of payments I would get an email stating that "an agent will read through the email and revert personally(usually takes 24hours)"

This didn't happen on the 17th. I called on the 20th and Sifiso sent me the cancellation form.

I responded and sent the cancellation forms. I them received a ticket number.

Sifiso said it takes 30days for the refund to be processed.

It's the 27th now. I called them and they are only telling me now that my email didn't have an attachment.

They are now telling me that I have to wait another 30days because they didn't do their job of getting back to me to tell that my cancellation couldn't be processed because there wasn't an attachment.

This is unacceptable. I am even still waiting for their explanation as to why I received a ridiculously high bill in February.

I asked them about this in feb and Lerato still owes me an explanation.

This is a circus.