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Iriwa O
1 reviews | Active since Jan 2017
05 Nov 2019, 15:02
Non-allocation of payment
I made a purchase of R600.00 on 1 November 2019 and till today it is not allocated. I have been trying to contact RMS but have been holding now for over 30 minutes. I am being charged R600.00 every month for electricty for two people and we are at work everyday!!!!! How is this even possible!!!!! I am being ****** by RMS and then also not having my payment allocated on time either?!
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Remote Metering Solutions (RMS)'s replyOfficial
19 Nov 2019, 15:04Hi Iriwa, We apologise for the slight delay in payment allocation. Your payment was made on Friday, the 1st of November and allocated on Tuesday the 5th of November. We inform our clients that it takes 2 business days for a payment to be allocated, but this might take slightly longer, depending on the influx of proof of payments we receive. The rates you are charged are indicated on the building specific property chart you would have received upon registration. These rates are NERSA approved. Regards, the ismrt!Team
Remote Metering Solutions (RMS)'s reply19 Nov 2019, 15:04
Official
Hi Iriwa, We apologise for the slight delay in payment allocation. Your payment was made on Friday, the 1st of November and allocated on Tuesday the 5th of November. We inform our clients that it takes 2 business days for a payment to be allocated, but this might take slightly longer, depending on the influx of proof of payments we receive. The rates you are charged are indicated on the building specific property chart you would have received upon registration. These rates are NERSA approved. Regards, the ismrt!Team