1 reviews | Active since Nov 2016

25 Sept 2017, 16:35

No electricity

Bought electricity more than 4 hours ago but still sitting without power and I've been trying to contact you on various numbers. No I know it is a public holiday but what is the purpose of having an after-hours/public holiday telephone number if you are not answering? This is really pathetic! Not so ISMRT...

0
Replies (2)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply26 Sept 2017, 08:33
Official

Hi andre-moolman

I apologise if you had a bad experience. On Sunday and public holidays our office hours are from 8am to 2pm.

The system is also set not to disconnect on weekends or public holidays.

A Call Centre agent will be in contact with you today to assist you with your complaint.

Kind regards,

The ismrt! Team

Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply28 Sept 2017, 10:59
Official

Hi andre-moolman

We attempted to contact you without success. Please feel free to contact our Call Centre on ***between 8am and 10pm Monday to Friday if you feel that your complaint has not been resolved to your satisfaction.

Kind regards,

The ismrt! Team