My refund remains unpaid now 2 months after vacating the residence!

I am still battling to receive funds owed to me as deposit and unused credits since vacating the residence end of June 2020.

I have sent the cancellation form within the time frame requested, and only received a month later a response from Elvina stating that it will be processed within 30 days from that date. To date, nothing has happened. I have had numerous phone calls, emails, escalations etc. No one seems to be able to assist. No one even responds on email anymore. When phoning, everyone tells me yes my account has been closed, no, we don't know why you haven't received your funds.

I have even sent a complaint email to Beauty Tsotetsi (manager at RMS from what I've heard) and she didn't even bother to answer me.

Why are no one receiving their refunds back? You clearly state that you do refund customers, but by the looks of it, you never do!