My refund remains unpaid almost 6 months after vacating the residence! Shame on you!

I am still battling to receive funds owed to me as deposit when i first moved into Villa Neser. I have had back and forth since I sent a cancellation form in January 2019. In April i was informed that payment was made into Nedbank account, but by then the account had been closed in February. I was told that processing a refund would take a month, in my case it took well more than that. It took them 3 months and I had to lodge a complaint on Hello Peter to receive some kind of communication. I called the finance department and Elvina advised me to re-submit the form with the banking details on their system which i did. Again i never received any further feedback from her. After querying the payment and seeking proof thereof, the accounts department (Dineo Lebeal) informed me that funds were never returned by Nedbank. I contacted Nedbank and the banker confirmed that funds could not have been sent to a closed account. To date nobody in accounts department can send me proof that those funds were never returned. Dineo and her colleague Elvina have gone mum. This is a useless Remote Metering service provider I have ever come across. If you cannot refund a lousy R500 how many other consumers are being ********** by your system??