Monopolistic Provider with no respect for the end-user
Below is the emails I have been sending to RMS and they have chose to ignore my request for a refund of November utility bill, when I only started occupying the apartment in end of November and even if I am liable to pay atleast I deserve an explanation.
RMS is treating the end-user customers as irrelevant knowing fully well that tenants do not have a choice over which service provider to use.
From: Tebogo Maje Sent: 06 December 2018 07:18 PM To: Andre Coetzee ********** Natasha Pruis ********** Christine Hayes ********** Beauty Tsotetsi ********** Cc: iSmrt Accounts ********** Subject: RE: Incorrect November Billing for Die Hoewes Unit - A111 | Reference no.: 109795
Good day
Thank you Andre for getting back to us regarding this. However what I see on my account doesn’t reflect that all utilities are removed unless something is not explained to me. And I am starting to think my querying these transactions is being seen as a nuisance. I have moved into the unit on the 29th November 2018, but your system is charging me management fee from the 23rd November. I am also charged SANITATION fee which I do not refuse to pay, but I cannot be charged full November SANITATION fee when I utilised the SANITATION for only two (2) days.
I am hoping we can put this to rest as soon as the transactions are corrected. Please reverse the SANITATION utility fees and charge me appropriately, reverse the management fees from 23rd November to 28th November. Please see below November charges accessed 06/12/2018 at 19H00 right after you reversed the utilities.
I am truly looking forward to your response.
Regards Tebogo
From: Andre Coetzee ********** Sent: 06 December 2018 09:48 AM To: Tebogo Maje ********** Natasha Pruis ********** Christine Hayes ********** Beauty Tsotetsi ********** Cc: iSmrt Accounts ********** Subject: RE: Incorrect November Billing for Die Hoewes Unit - A111 | Reference no.: 109795
Hi Tebogo
I reversed all the transactions from your smrt!Wallet pertaining to the monthly billing now.
Your balance is:
On your wallet:
Kind regards,
________________________________________ From: Tebogo Maje ********** Sent: Thursday, December 6, 2018 8:23:08 AM To: Natasha Pruis; Andre Coetzee; Christine Hayes; Beauty Tsotetsi Cc: iSmrt Accounts Subject: RE: Incorrect November Billing for Die Hoewes Unit - A111 | Reference no.: 109795 Good Morning
This is a follow up email with regards to the November bill that I was charged when I only moved into the apartment on the 29th November. Due to this error I had to buy electricity for R80 to avoid disconnection. This is creating a negative account for me forcing me to spend more than I had budgeted for. Please reverse the amount.
Regards Tebogo
From: Natasha Pruis ********** Sent: 05 December 2018 07:37 AM To: Andre Coetzee ********** Christine Hayes ********** Beauty Tsotetsi ********** Cc: Tebogo Maje ********** ********** Subject: RE: Incorrect November Billing for Die Hoewes Unit - A111 | Reference no.: 109795
Good Morning,
Please see email from tenant and assist URGENTLY!
Thank you, Kind Regards
Natasha Pruis Administration Accounts Department T + 27 **********
From: Tebogo Maje ********** Sent: 04 December 2018 07:25 PM To: ********** Cc: Natasha Pruis ********** Subject: Incorrect November Billing for Die Hoewes Unit - A111 | Reference no.: 109795
Good day I notice that my ismrt account has been billed R490.72 for November utilities even though I only moved into the apartment on the 29th November 2018. I believe this is incorrectly billed. I therefore request that the utility bill be reversed from my account. Regards
