Lost for words

If there was an option for no stars that would be it - Live in a very well known complex developed by a very well known developer , I queried why my electricity bill went up on a day whereby we had 13 hours of electricity downtime - The response was - We are just the billing agent - either your DB board is faulty , the body corporate is not managing the electricity usage properly or contact the landlord - I AM THE LANDLORD- This is what I got for a 5.75% admin fee that these people charge every time we top up with electricity. I am lost for words with the incompetence of this company - Please stay away from them , there are far more competent out there who deserve your business.