Issuing a huge amount of Units when not at home and Bad Communication

I have previously written a review on HelloPeter on this particular matter. I asked why I was billed 11 units of electricity on a day the I wasn't home.

I received a reference number on the matter: Reference no.: 105803.

I would like to know is this matter being investigated? Why are there no replies to my emails from 19 October 2018, 3 November 2018, 7 November 2018, and 19 November 2018?

I am going to insert all the times and dates of my emails to RMS on this matter: Mon, Oct 15, 8:39 PM: "Good day,

I logged into the ismrt website to see the electricity usage was for this day.

Sunday the 14th of October 2018, I was issued 11units of electricity usage. The problem is that I was not at home that day and only the refrigerator was plugged in.

Please assist me in correcting this reading."

Fri, Oct 19, 8:51 AM response to this email "Thank you for your email.

What is the name of your complex and unit number?

Kind regards, The ismrt!Team

Call Centre: ***WhatsApp: ********** (Mon - Fri: 8am - 10pm | Sat: 8am - 4pm | Sun & Public Holidays: 8am - 2pm)

********** (proof of payments or payment enquiries) ********** (applications or application enquiries) ********** (cancellations or cancellation enquiries) ********** (general enquiries)

smrt!Wallet balance: *120*47678# Or https://rms.remotemetering.net/clientlogin/

creating smrt!Villages & smrt!Wallets, nationwide!"

On Fri, Oct 19, 10:26 AM I rep**** to this email where I gave the Estate Name and apartment number.

On the 2nd of November 2018, I wrote a review on HelloPeter where asked why this matter was closed and not being investigated.

On the 3rd of November 2018, I received a reply that the matter was closed stating that I did not give the operator/person investigating the matter did not receive the Estate name and unit number. The individual investigating should have seen that on the 19th of October 2018 I did in fact give the information. The response on HelloPeter was: "Dear ECahill

I investigated the matter and one of our agents responded and asked for more info regarding your complex and unit number to enable her to investigate the matter further.

After not receiving a response from you, the ticket was closed. There was also no response from your side to reopen the ticket. When you reply to that same ticket, our system will automatically reopens your case.

Please keep in mind that every morning you are billed for the previous day's consumption. This means your Sunday's consumption would have been billed on Monday morning on your smrt!Wallet.

For a more in depth investigation into the matter, please reply to the closed email notification you mentioned and please include your complex name and unit no. or your smrt!Wallet no and the agent will assist.

Kind regards

ismrt! Team"

I rep**** to this feedback on HelloPeter, where I informed the individual that I rep**** to the email that asked for the Estate name and apartment number on the 19th of October 2018 , 10:26 AM . I will informed him/her that I will reply again to that email. I did reply on that email Nov 3, 9:16 AM.

Again no response or any feedback was given on that email.

I emailed again on Wed, Nov 7, 10:43 AM "Good day,

Sunday the 14th of October 2018, I was issued 11 units of electricity usage. The problem is that I was not at home that day and only the refrigerator was plugged in. I am reside in Eco Park East Estate, Apartment "

Again Nov 14, 2018, 12:46 PM: "Good day,

Sunday the 14th of October 2018, I was issued 11 units of electricity usage. The problem is that I was not at home that day and only the refrigerator was plugged in. I am reside in Eco Park East Estate, Apartment (check the emails I sent for the Apartment number)

Please forward this message to the correct department.

Thank you"

And on Nov 19, 2018, 9:17 AM: "Why isn't there any reply on my emails? Is this matter being investigated?"

None of the emails mentioned above, received any reply.

Why is none of my emails being responded to? Why is no one given me any feedback?