1 reviews | Active since Jul 2018
Ismrt or remote metering solutions are either cruel or seriously inefficient!!!!!!!
Very disappointed with these guys , I'm a resident in edenvale , 67th on 7th. Not only can these guys keep you on the phone for an hour or two without anyone answering, they have provided a whatsapp number that even when you send a message to it, they read and not allocate your electricity. Yet it's winter and people have children to keep warm. They read your message and do not allocate your electricity, they read and not notify you of any step to take if any, their agents are always busy and no time to respond. They allocate your electricity when they want.
Dear Resident
The Call Centre was inundated with calls due to the monthly disconnections and residents unfortunately waited until being disconnected before attempting to top-up their smrt!Wallets.
After investigating your complaint, I found that the payment received was not sufficient and your smrt!Wallet remained in a negative after the payment that you made that afternoon, was allocated that evening; however the Call Centre attempted to assist with a temporary reconnection. The meter did not respond due to the negative balance.
We will continue to work on improving our service and customer response time.
We always appreciate your feedback and input.
Regards,
The ismrt!Team
Dear Resident
The Call Centre was inundated with calls due to the monthly disconnections and residents unfortunately waited until being disconnected before attempting to top-up their smrt!Wallets.
After investigating your complaint, I found that the payment received was not sufficient and your smrt!Wallet remained in a negative after the payment that you made that afternoon, was allocated that evening; however the Call Centre attempted to assist with a temporary reconnection. The meter did not respond due to the negative balance.
We will continue to work on improving our service and customer response time.
We always appreciate your feedback and input.
Regards,
The ismrt!Team