NJ
Noloyiso J

1 reviews | Active since Dec 2017

06 Jul 2023, 09:28

iSmrt De Aan Zicht

Worst service ever!!!!😡😡😡i live in De Aan Zicht complex infact i started staying there last week on Thursday.I was told to register online for an electricity of which i did.And they say i should wait for 72 hours ,come Monday there is no power,Tuesday still no power and i decided to call them on Wednesday they said they will fix the problem.When i got home in the evening still there is no power.I sent them messages on whatsapp with no response,they only responded around 09:00 on Thirsday to check if i was helped.My answer was by who??? .And on top of that they say i owe R131.00 so only for 3 days just for lights and charging the phone it costs R131.00.I see this sustem as the way of reaping off people.There are so many loopholes of which its beneficiary to them ,it is not user friendly at all .How on earth can someone buy an electricity on your behalf you don’t even see on the board.Why don’t we get devices so we can buy the electricity ourselves.And these agents are so RUDE if your bring valid points they hang up or stop chatting to you on whatsApp.

0
Replies (2)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply06 Jul 2023, 09:54
Official
Good day Noloyiso, thank you for your review, one of our dedicated contact centre agents will call you to explain how the wallet works, we will ensure that your power is restored today
NJ
Noloyiso J's update06 Jul 2023, 09:58
Reviewer Update
Even yesterday i was told that my power is gonna be restored and when i got home there eas mo POWER. I sent a whatsapp to the agent with NO RESPONSE!!!!.