1 reviews | Active since Feb 2018
Incorrect billing , *******s
I do not understand how the billing works!
This company is a complete *******, on the 26 of January 2018 i loaded R700 for electricity on on the 14th February 2018 my electricity was cut off, I then loaded R300 on the 14th and today is the 21st of February 2018 and they have cut off the electricity again , It's only two of us who live there. We cook twice of three times a week. When you call no one can explain what is happening, you are just being sent from pillar to post!!! Extremely dissatisfied with ISMRT and their incorrect billing, and this has been happening for months now!! STAY AWAY FROM ISMRT, DO NOT USE THEIR SERVICE!!!!
Hi KingBunda
Thank you for comments and thank you for taking my call earlier today.
As discussed, the smrt!Wallet is managed online and we will not be able to tell you what is consuming so much power or why. On the smrt!Wallet dashboard there is a graph that shows your consumption per 30min intervals and the ismrt!Team can work with a resident to help pin point which appliances could be causing the high consumption.
We will remain in contact with you until this is resolved.
Kind regards,
The ismrt!Team
Hi KingBunda
Thank you for comments and thank you for taking my call earlier today.
As discussed, the smrt!Wallet is managed online and we will not be able to tell you what is consuming so much power or why. On the smrt!Wallet dashboard there is a graph that shows your consumption per 30min intervals and the ismrt!Team can work with a resident to help pin point which appliances could be causing the high consumption.
We will remain in contact with you until this is resolved.
Kind regards,
The ismrt!Team