Incomplete Transfer an documentation not processed by Ismrt

I moved from one unit Village Square to another unit Village walk in Nooitgedacht Village end of May. To ensure that I did a transfer timeously I filled in the required forms and sent it. I was assured that the transfer will be done after following up with a phone call to the call center. On 17 June the owner of the unit (I am renting from him) informed me that there is still deductions on his side, he noticed this as he got an alert that his balance has run out. Since then I have phoned the call center 3 more times, my power has cut out 3 times and each agent informs me that the transfer was not done, one said there was outstanding balance, which I will gladly pay if I knew what it was. The other promised that this will be resolved and thus far I have gotten no response to my emails. We are all in a situation where we are working from home, I know there is credit on my account as I have the POP's. Also I cannot log into my account. No solution is being given and I am getting no feedback. The call center switches on the electricity but this is switched off again because the original transfer is not done. I need POWER and this is not sorted out. I have quoted my reference number so many times that I know it by heart (236374) How is it possible that there is no cross functional involvement between this departments and WHY is my transfer not completed? How many more times do I have to phone the call center????