mM
moyahabo M

1 reviews | Active since Apr 2015

10 May 2019, 10:12

*********** CONSULTANTS WHO DOESNT KNOW VALUE OF TIME AND MONEY

Their consultants dont know their work. i updated my banking details over their easy access using whatsapp because they sent me a link on whatsapp. After that my details were still not updated i called them again they updated my details over the Phone and i even bought electricity same time but after 2 days my details were de-registered again. I called and told them what my problem was and i ran out of airtime instead of calling back to resolve my problem they never did and i called them again knowing my problem they didnt get to the point and send me a form to complete, no they wait again and i give them my email address just after giving them my e-mail address i ran out of airtime again. They never took initiative to send me the form or call me back they waited again for me to call them. can you imagine the frustration of not having electricity and having to call this people more than 5 times just to say here is form complete and pay this much then problem resolved. i still dont have electricity waiting for the form

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Replies (3)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply10 May 2019, 10:34
Official
We apologise for the inconvenience caused. We will investigate and resolve the matter immediately. Regards, the ismrt! Team
mM
moyahabo M's update10 May 2019, 10:54
Reviewer Update
I STILL HAVE NT FOUNT A FORM, WHAT ARE YOU STILL INVESTIGATING?
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply10 May 2019, 11:49
Official
Dear  Moyahabo, 

As discussed you haven't submitted an application form for processing. You have been emailed a registration form and I have been in contact with your property manager to notify her of your query in the meantime. 

I will be in continuous contact with your property manager and yourself until your query is resolved. 

Enjoy your weekend! 

ismrt!Team