NB
Ntlahlela B
1 reviews | Active since Jan 2019
07 Jan 2019, 19:16
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I have been calling for the past 2 hours and no one is picking up. We made payment for allocation of units earlier today but still nothing has been allocated. What nonsense is that?
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Remote Metering Solutions (RMS)'s replyOfficial
17 Jan 2019, 08:22As most residents returned the same time after the festive period, we experienced incredibly high call volumes. We will ensure that during the next festive period we alert our smrt!wallet holders in advance to top up sufficiently to avoid any issues. We will also endeavour to give all smrt!Wallet holders a greater understanding of their ismrt!Dashboards during 2019. Thank you for raising the issue as we can only improve from your feedback – Kind regards, ismrt!Team
Remote Metering Solutions (RMS)'s reply17 Jan 2019, 08:22
Official
As most residents returned the same time after the festive period, we experienced incredibly high call volumes. We will ensure that during the next festive period we alert our smrt!wallet holders in advance to top up sufficiently to avoid any issues. We will also endeavour to give all smrt!Wallet holders a greater understanding of their ismrt!Dashboards during 2019. Thank you for raising the issue as we can only improve from your feedback – Kind regards, ismrt!Team