MM
Mahomed M
1 reviews | Active since Jun 2019
04 Jun 2020, 15:44
Inappropriate deceit faulty metering company
Unknown charges yesterday my balance was R82 and suddenly today its negative R700 this Inappropriate deceit as the statements online does not show the consumption being -R700 either. Rather shows -R72
Helpful (0)
Replies (3)0
Replies (3)
Remote Metering Solutions (RMS)'s replyOfficial
04 Jun 2020, 16:30Dear Mohamed, thank you for taking the time to raise this issue. May I please ask that you send me your unit number and building / complex name so that I can contacts the persons involved with the billing? Looking forward to hearing from you soon. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply04 Jun 2020, 16:30
Official
Dear Mohamed, thank you for taking the time to raise this issue. May I please ask that you send me your unit number and building / complex name so that I can contacts the persons involved with the billing? Looking forward to hearing from you soon. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
05 Jun 2020, 09:03Hi Mohamed, I have also sent you an e-mail to the e-mail address you provided. Please let me know which unit you are referring to so that we can assist you. Best Regards Antoinette
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Hi Mohamed, we have received your complaint / concern and would like to investigate and assist you.
Can you please advise your unit number and building name? "
Remote Metering Solutions (RMS)'s reply05 Jun 2020, 09:03
Official
Hi Mohamed, I have also sent you an e-mail to the e-mail address you provided. Please let me know which unit you are referring to so that we can assist you. Best Regards Antoinette
"
"
Hi Mohamed, we have received your complaint / concern and would like to investigate and assist you.
Can you please advise your unit number and building name? "
Remote Metering Solutions (RMS)'s replyOfficial
11 Jun 2020, 13:33Peach Orchards 54/ faulty metering company/ *****/ no statement unknown sms usage not stated on an official statement | Email reference no.: 239008
From Helpdesk:
From Helpdesk:
Hi Mahomed Thank you for your email.
Firstly i would like too apologize for the inconvenience with the back billing , unfortunately when the communication went down we were not able to fix on site due to the lock down. The gas meter stopped billing on the 12 April 20
the amount that was back billed ive shown (R750.66)
The geyser is also on gas so what that mean is when hot water is used gas is also used:
The meters are not faulty.
however i would again like to apologize for the back billing
Remote Metering Solutions (RMS)'s reply11 Jun 2020, 13:33
Official
Peach Orchards 54/ faulty metering company/ *****/ no statement unknown sms usage not stated on an official statement | Email reference no.: 239008
From Helpdesk:
From Helpdesk:
Hi Mahomed Thank you for your email.
Firstly i would like too apologize for the inconvenience with the back billing , unfortunately when the communication went down we were not able to fix on site due to the lock down. The gas meter stopped billing on the 12 April 20
the amount that was back billed ive shown (R750.66)
The geyser is also on gas so what that mean is when hot water is used gas is also used:
The meters are not faulty.
however i would again like to apologize for the back billing