BM
Bongi M
1 reviews | Active since Apr 2019
01 May 2019, 14:44
Inaccurate billing and poor service.
Inaccurate billing and poor service total reap off... If you considering moving into a complex that uses their service run away!!!! I had a positive balance the following day I wake up with a negative balance of - 334. 00. Called their service centre it took 30min for them to assist me, and they were of no help. Fine I paid up the negative balance plus what I normally top up for the month. Within few days my balance is low again!!!!
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Remote Metering Solutions (RMS)'s replyOfficial
13 May 2019, 07:49Dear Bongeka,
Thank you for your query. After reviewing your smrt!Wallet history, you top up when your smrt!Wallet is in a negative.
To understand and have greater control and understand your consumption, as well as consumption charges please log into your dashboard. Click on the VIEW button below the graph, click on Utilities.
You will see a full breakdown of your consumption, charge per unit.
Regards,
ismrt!Team
Thank you for your query. After reviewing your smrt!Wallet history, you top up when your smrt!Wallet is in a negative.
To understand and have greater control and understand your consumption, as well as consumption charges please log into your dashboard. Click on the VIEW button below the graph, click on Utilities.
You will see a full breakdown of your consumption, charge per unit.
Regards,
ismrt!Team
Remote Metering Solutions (RMS)'s reply13 May 2019, 07:49
Official
Dear Bongeka,
Thank you for your query. After reviewing your smrt!Wallet history, you top up when your smrt!Wallet is in a negative.
To understand and have greater control and understand your consumption, as well as consumption charges please log into your dashboard. Click on the VIEW button below the graph, click on Utilities.
You will see a full breakdown of your consumption, charge per unit.
Regards,
ismrt!Team
Thank you for your query. After reviewing your smrt!Wallet history, you top up when your smrt!Wallet is in a negative.
To understand and have greater control and understand your consumption, as well as consumption charges please log into your dashboard. Click on the VIEW button below the graph, click on Utilities.
You will see a full breakdown of your consumption, charge per unit.
Regards,
ismrt!Team