1 reviews | Active since Jan 2018
inaccurate accounts, poor feedback, incorrect billing,
Since the takeover of Remote Metering Solutions at Zwavelskloof Estate, we had one problem after the other one. Adding to the above, incorrect prices (30% more than previous), billing done unknown (water accounts) with no proof, when asking for proof I was send from one person to the next one. Absolutely disgusting service. I do not think the company is qualified to do this job, nor do they deserve any business with amount of mistakes done.
Hi ***
Thank you for sharing your experience.
I escalated this matter for a full in-depth investigation and the reconciliation of all the water billing for your unit since inception.
With regards to the rates & tariffs:
The ZHOA is revising the rates and tariffs and will instruct RMS on how we need to change this going forward including any changes to historical rates and tariffs charged. This will be to the benefit of all residents.
As soon as I have more information, I will revert with detailed feedback.
Kind regards,
The ismrt!Team
Hi ***
Thank you for sharing your experience.
I escalated this matter for a full in-depth investigation and the reconciliation of all the water billing for your unit since inception.
With regards to the rates & tariffs:
The ZHOA is revising the rates and tariffs and will instruct RMS on how we need to change this going forward including any changes to historical rates and tariffs charged. This will be to the benefit of all residents.
As soon as I have more information, I will revert with detailed feedback.
Kind regards,
The ismrt!Team