I would rather pay for an ESKOM Nuclear Power Plant

I have been dealing with RMS regarding a billing dispute for over a month now. RMS does not read their emails and don't give you feedback when you eventually get hold of a person to help. RMS has billed us R500 for a gas service they forgot to activate 4 months ago and did not perceive important to communicate this to us and has billed us as such. I have communicated with their billing department and in short, there is no resolution to the matter. The various people I have spoken to are friendly, but sit with their hands tied when it comes to resolving a matter. I advise any residential and/or business to stay well clear of RMS, and as such will be forwarding a motion to change the utilities provider of our estate. I fail to understand how a customer can be charged for a service that a company has forgotten to activate.