DT
Dakalo T
1 reviews | Active since Jul 2011
04 Jan 2023, 22:14
I need my Money
I had an account with RMS. I completed the move out form with Date of 30th Nov 2022. To my surprise my electricity was cut on the 29th. I thought it was credits as i bought a little on the 27th. Topped up it didn’t come back, topped up again & again as i was in a meeting. After the meeting i called RMS only to discover my account was closed as the new tenant app**** for electricity from the 28th. So i was sending money to a closed account. So i paid R750 to a closed account which wasn’t my mistake as my move out form said 30th Nov. Until today 04 Jan they are sending me from pillar to post regarding my money.
Helpful (0)
Replies (8)0
Replies (8)
Remote Metering Solutions (RMS)'s replyOfficial
06 Jan 2023, 10:12Dear Dakalo, please send us an email on *** with the building and unit number you were residing at so that we can check the status of your refund
Remote Metering Solutions (RMS)'s reply06 Jan 2023, 10:12
Official
Dear Dakalo, please send us an email on *** with the building and unit number you were residing at so that we can check the status of your refund
Remote Metering Solutions (RMS)'s replyOfficial
06 Jan 2023, 10:13Apologies I see that you are quering a refund for Fynbos unit 402, we will revert back to you regarding the status of your refund
Remote Metering Solutions (RMS)'s reply06 Jan 2023, 10:13
Official
Apologies I see that you are quering a refund for Fynbos unit 402, we will revert back to you regarding the status of your refund
DT
Dakalo T's updateReviewer Update
01 Feb 2023, 17:07Still no response till today. You stopped responding to my emails, whatsapp etc. You are ***** and ********. You won't ignore me till i forget about you. I need my Money period
DT
Dakalo T's update01 Feb 2023, 17:07
Reviewer Update
Still no response till today. You stopped responding to my emails, whatsapp etc. You are ***** and ********. You won't ignore me till i forget about you. I need my Money period
Remote Metering Solutions (RMS)'s replyOfficial
02 Feb 2023, 11:13Good day, we will be in contact with you shortly
Remote Metering Solutions (RMS)'s reply02 Feb 2023, 11:13
Official
Good day, we will be in contact with you shortly
DT
Dakalo T's updateReviewer Update
03 Feb 2023, 15:16This Elvina after she promised the money was paid ill get it on the 15th Jan in an email. Now she decided she won't respond to my emails. Isaac tells me i should wait till the 15th again which is what Elvina said on the 05th of January.... now on the 3rd of Feb im told to wait for 15th feb....
Guys please respect your clients...
Guys please respect your clients...
DT
Dakalo T's update03 Feb 2023, 15:16
Reviewer Update
This Elvina after she promised the money was paid ill get it on the 15th Jan in an email. Now she decided she won't respond to my emails. Isaac tells me i should wait till the 15th again which is what Elvina said on the 05th of January.... now on the 3rd of Feb im told to wait for 15th feb....
Guys please respect your clients...
Guys please respect your clients...
DT
Dakalo T's updateReviewer Update
17 Feb 2023, 06:14Do anyone knows where I can report these guys. Who's their regulator / ombudsman?
DT
Dakalo T's update17 Feb 2023, 06:14
Reviewer Update
Do anyone knows where I can report these guys. Who's their regulator / ombudsman?
DT
Dakalo T's updateReviewer Update
15 Mar 2023, 09:17I'm still waiting till today
DT
Dakalo T's update15 Mar 2023, 09:17
Reviewer Update
I'm still waiting till today
Remote Metering Solutions (RMS)'s replyOfficial
31 Mar 2023, 10:38Dear Dakalo, please note that your refund has been paid to your account
Remote Metering Solutions (RMS)'s reply31 Mar 2023, 10:38
Official
Dear Dakalo, please note that your refund has been paid to your account