TK
Thabisile K

1 reviews | Active since Jun 2021

10 Jun 2021, 08:35

I just got ****** by RMS in broad daylight

On the 8th of June 2021 RMS sent an email to me (***) saying my meter reading is R157.46 which was cool since I loaded R200 prior. Yesterday on the 9th of June 2021 12h00 RMS Disconnected my power claiming that my bill is on a negative balance which was -R82. I live alone and I am not at home 40% -60% of the time as I work and would spend most of my night in a more insulated house which is not my apartment and I do NOT have a heater. The only thing the consumes electricity is my fridge and wifi.

How then is it possible that an empty house can use R230 worth of electricity in less than 18 hours? I tried to raise this complaint with them and they clearly ignored me and asked me to pay the money which they are clearly robbing me of. If this is a way of meeting their targets, its clearly not on, we are all struggling as it is, we can't be living in the dark and hungry just because a fruitless company wants to stay afloat. This is not fair

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Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply19 Jun 2021, 00:04
Official
 Dear Thabisile, thank you for sharing your thoughts with us on Hello Peter.  Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channel