I AM LIVID

I AM LITERALLY LIVID, i have been going back an fourth with RMS trying to get them to allocate my electricity. two payments were made one last week another this morning, i sent an email request for assistance then there was a story that my account was suspended i must communicate the the building body cooperate when i did they confirmed that they did not suspend my account. none the less i was asked to send the proof of payment of which i did, however only one payment was allocated. i emailed again for assistance still no help. when i called Martha or margaret was assisting me all of a sudden she transfers me with out even informing me. i was hen assisted by Joy Makola who then told me it will take 24hrs for the payment to be allocated, this confuses me because the one payment was allocated immediately when i called why can the second one be allocated. the funny part is that i pay electricity on the same bank all the time and payments reflect automatically as this is a suggested bank by RMS all of a sudden payment will take 24hrs to be allocated mind you they have proof of payment. RMS is really playing mind games. The initial people that were assisting with this query were Ripfumelo Mabunda and sharon Ledwaba. sharon allocated the one payment but not the second. NOW RMS will wait for my electricity to be disconnected and then they will charge me for reconnection fee because that is how they roll