Horrible service from this pathetic company

Good day, Well I wish it was. I have been having endless problems with my meter since June 2017 and the month is correct and I know we are in October already and still no resolution after countless of phone calls, leaving messages and having to buy meat twice in a month due to Ismrt. There was a problem with my Pipe in the unit and looks like there was a over flow and there was a pipe that was leaking, so meaning I had a contact flow of water going through even when we were at work. We have sent countless e-mails asking for assistance and pleading for someone to assist us in regards to this metering and electricity problem and everyone sells us the ‘we see the problem and will get back at you” every month we need to call twice to ask for the matter to be resolved and our query falls on deaf ears. We are in the business of giving customers a service and we have not even seen nor have we got a taste of that. its only 8 months we were introduced to Ismrt and I can put my head on the block and say that service delivery is not your main propriety nor does resolving the customer’s problems a primary focus. I am tired of numerous calls that we need to make monthly to the company. Can the billing be sorted, so we can stop the cuts which HUGLY affect my finance. I have an entire log of calls made regarding this matter and names of people that assured me that this will be sorted. Every month I have a message that my electricity is switched off makes me cringe and dread the calls I must make, the explaining of the same story over and over and over and over again with no assistance. I am writing this with a bitter taste in my mouth and disgust that a customer must beg for a problem to be sorted and 4 months down the line there is no sign of hope nor a minor recourse. NB: by the way I got a message that my electricity is off AGAIN!!!!!