Horrible service

Good day , I am really disappointed in the service I receiving from the Rms team , since last year July I have been trying to pay my electricity bill and the system has been down , it doesn’t even direct you to any other payment outlet , my electricity has not been distributed I eventually thought that this might be part of my rental , yesterday afternoon Rms cut my electricity and is demanding that I pay 50% of the outstanding balance which I don’t have at hand at the moment hence I asked if I can make a monthly payment arrangement of which they still havnt gotten back to me and my electricity is still off with 3 young children in the house , I don’t understand why wasn’t my electricity was cut last year already when they didn’t receive payment , this is clearly a system issue and not mine , this is horrible service and is actually affecting mine and my families lives , funny part is this wasn’t just my apartment this was all the apartments in my complex osais in steyn city - extremely disappointed in the level of professionalism and lack of urgency from this company