Guesstimating Gas readings

On Friday the 16th of July 2021 I sent an email to *** disputing the Gas charges on my account. Ofentse Lefore responded with the below: Good day Nhlakanipho Thank you for your email. Please send us the current readings for your account, the June billing was estimated because the meter was locked and the technician was unable to get the actual readings.

I then sent the current readings on my meter and Beauty Tsotetsi responded saying I was suppose to be bil**** R108.55 instead of the R540 billed. The reversal has not been actioned and whenever I call the call center I am told that the matter is still being investigated. The call center agents Dineo Lebeya and Lesego Radebe are VERY RUDE and fail to clarify when the amount will be reversed. I have tried to escalate this to Ripfumelo Mabunda who also does not respond to emails.

If you suspect that your Gas bill is too high, I would suggest you ask RMS to send you your actual readings as they could be guesstimating your charges.