1 reviews | Active since Oct 2016

21 Sept 2024, 18:21

Gross Overcharging

I live in a new Balwin development, and I recharged my account with R350 prior to going away for a long weekend; I made sure that all appliances were turned off prior to leaving, except for my fridge (A Defy eco model).

A day after I recharged, I received a "low credit" notification, and upon further investigation, the R350 I had purchased the previous day was already used up... HOW?! I live alone, and there is no possible way that a single fridge could use up R350's worth of electricity in a day.

This has happened multiple times, and I now routinely spend between R1200 - R1700 per month on electricity, which stands in stark contrast to the maybe R600 I used to spend per month on prepaid electricity in my previous flat.

Something is definitely wrong here, and needs to be investigated.

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Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply25 Sept 2024, 12:18
Official
Good day John,Thank you for reaching out. We want to assure you that we've received your review, and the information provided. Our team is currently looking into this matter thoroughly. Expect to hear from us soon via email and phone to discuss further and ensure we address your concerns promptly.