*****!

1) I sent an email to the accounts department in June requesting details on how to cancel my service, as we were moving out in Jul - no feedback received 2) I then went online and used the Online Cancelling service on their website, and received an email back stating that "Thank you. Your response has been submitted to the ismrt! registration team and will be attended to within the next 48 hours." 3) I have phoned them at least twice a week for the month of July AND now Aug, and EVERYTIME their response is that they don't see anything on the system, they then request me to send another email, which I do, only to phone back two days later whereby they still don't have anything. 4) Other people moved into that unit and they are using MY electricity and deposit that was supposed to be refunded to me! 5) I have requested that a supervisor call me to resolve, but nothing happens.