KR
Kyle R
1 reviews | Active since Dec 2020
07 Jan 2021, 15:39
Failing to top up what I have paid for
I’ve had a very unpleasant experience using this service. I am still waiting (after plenty communication) for my account to be funded with a purchase I made on the 22nd of December already and very delayed top ups since. I can never see the correct balance on the dashboard and I’ve received no help from the call centre.
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Replies (2)
Remote Metering Solutions (RMS)'s replyOfficial
07 Jan 2021, 16:25Dear Kyle, thank you for sharing your thoughts with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channel
Remote Metering Solutions (RMS)'s reply07 Jan 2021, 16:25
Official
Dear Kyle, thank you for sharing your thoughts with us on Hello Peter. Please take note that we only respond to queries / issues that have been logged through the correct Call Centre channel
KR
Kyle R's updateReviewer Update
07 Jan 2021, 16:31I have done this and still nothing has been done the response was that it would be loaded today or within 48hrs. With that being said 22nd of December was longer than 48hrs. Your “correct call centre channel” is not helping. So what do you suggest?
KR
Kyle R's update07 Jan 2021, 16:31
Reviewer Update
I have done this and still nothing has been done the response was that it would be loaded today or within 48hrs. With that being said 22nd of December was longer than 48hrs. Your “correct call centre channel” is not helping. So what do you suggest?