Exuberant Billing

Good day RMS

I tried calling you and am told the accounts department don’t take phone calls, how pathetic is that for customer service?

I have spent time scrutinizing your consolidated transactions statement as you left me with no choice but to go into details.

Have a look at the below attachment and please answer the following questions:

What is the direct relationship between, Consumption, RATE and Rand?

There are so many discrepancies in your transactions that will not make sense to any sensible person.

Summary of the few discrepancies for your ease of reference • 21/08/01- Consumption (188330) - RATE(30843) - Rand- R58,08 • 21/08/04- Consumption (331890) - RATE(22439) - Rand- R74,47 • 21/08/06- Consumption (308170) - RATE(26260) - Rand- R80,92 # Please explain to me how on earth the consumption for the 1st was lower yet the rate was higher than the 4th and the 6th # And the RATE on the 1st is higher yet the rand value charger is less. # Consumption on the 4th is higher than the consumption on the 1st and the 6th and yet the RATE is lower than the 1st and 6th and the rand value charged is more than the 1st. # Consumption on the 6th is greater than the consumption on the 4th and yet the RATE is lower, but the Rand value charged is higher.

And from the 9th to the 13th your Consumption rate is fluctuating but your rate is constant, and your rand value charged varies.

Please don't treat us like idiots, even a person with basic numeric can tell this is nonsensical.

Does it mean you use predictive meter reading, predictive Consumption rating and charging?

This is very ********* and disturbing at the same time. How many clients are you doing the very same to?

I need answers and explanations, if you can see my purchase transactions you will see that since September 2020 I have been buying the same amount of Electricity on almost the same day and never had to top up after 13days like I had to do today.