***** deposit refund service

I moved out of my previous unit at the end November 2018 and after submitting all required paperwork by the end of October 2018 I have yet to receive my refund on the balance as at the end of November 2018. I inquired about the delay at the beginning of January 2019 and I was told that my refund was not processed by mistake and that the payment had been loaded for the end of January 2019. I asked for the matter to be escalated and I was told this would not be possible and I just have to wait for the end of the month as the payment has already been loaded.

As of 4 February my refund has still not been paid and my emails are now being ignored and when I call the relevant people are either in a meeting or not available and now I am wondering if they have any intention to refund my balance at all.

If you can avoid dealing with this company I suggest you save yourself the headache and find another service provider.

To the people at RMS, I WANT MY MONEY!!!